Atlantic Region
Enforcement Officer
Canadian Transportation Agency
109 – 1045 Main Street
Moncton, NB E1C 1H1
Telephone: (506) 851-6950
Fax: (506) 953-1972

Accessible Transportation Directorate
Canadian Transportation Agency
Ottawa, ON K1A 0N9
Toll Free: (888) 222-2592
TTY: (800) 669-5575
Fax: (819) 9973-6727

Mandate, tools and values

The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court.

We oversee the very large and complex Canadian transportation system, which is essential to the economic and social well-being of Canadians.

Our decision-makers are regular Members appointed by the Governor-in-Council (GIC) and temporary Members appointed by the Minister of Transport from a GIC-approved roster. Members’ key functions include making adjudicative rulings, regulations, and regulatory determinations, as well as designating CTA staff to exercise the role of enforcement officers.

Our three mandates

  • We help ensure that the national transportation system runs efficiently and smoothly in the interests of all Canadians: those who work and invest in it; the producers, shippers, travelers and businesses who rely on it; and the communities where it operates.
  • We protect the human right of persons with disabilities to an accessible transportation network.
  • We provide consumer protection for air passengers.

Accessibility Services:

The Agency helps ensure that any undue obstacles to the mobility of persons with disabilities are removed from federal transportation services and facilities:

  • air carriers operating within, to, or from Canada;
  • rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States;
  • airports, rail stations and ferry terminals located in Canada; and
  • services that are integral to the transportation services provided by a carrier or terminal located in Canada.
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